Since each of our products are handmade to order, items will typically ship 3-6 weeks after your order is placed. If anything changes you'll be the first to know.
At Bricker & Bark we stand behind the quality of our work. Because we make all of our pet beds to order, though, we can not accept returns or exchanges on beds. The only exception to this being an issue caused during shipping, or a defect in the construction of the product. In this event, please notify us within 2 days of delivery with photos of the packaging and the damage to the product, and we'll be happy to work out an exchange for a new item. Customer is responsible for shipping the product back prior to receiving a replacement, but we'll cover the shipping costs of the new item.