Since each of our products are handmade to order, items will typically ship 3-4 weeks after your order is placed. If anything changes you'll be the first to know.
At Bricker & Bark we stand behind the quality of our work and appreciate your willingness to support us. However, because we hand-make each of our dog beds to order, we can not accept returns or exchanges on beds.
It is the customer's responsibility to familiarize themselves with the different wood and fabric options in the photos provided, and to ask any questions before ordering. We want to make sure you receive a dog bed that you'll love for years to come, but ask that you take the time to ensure you have the correct size, wood, and fabric combination before you order.
The only exception to this being an issue caused during shipping. In this event, please notify us within 2 days of delivery with photos of the packaging and the damage to the product, and we'll be happy to work out an exchange for a new item. Customer is responsible for shipping the product back prior to receiving a replacement, but we'll cover the shipping costs of the new item.